One constant principle of investing is that markets fluctuate. Stock prices will rise and fall for a number of reasons: the economy, investor sentiment, political uncertainty at home or abroad, energy or weather problems, or even corporate scandals. This means market performance isn’t always predictable. That is why diversification, or spreading the investments in your portfolio among different asset classes and across different sectors within each class, is such an important strategy. Diversification is a time-tested way to manage risk.
What are your financial goals for 10, 15, or 20 or more years down the line, and how do you plan on getting there? What is your level of risk tolerance, and what sort of investment approach will you take (value investing, dividend investing, or some combination of multiple strategies)? As you consciously outline your financial goals and the type of investor you want to be, you can experience success as a disciplined investor in the long run and stay on track with your plans.
It depends. 24/7 support is essential to some investors, while others may be completely fine using online chat during regular market hours or receiving an email back within one business day. That said, most investors neglect to think about a market crisis like a flash crash. In our experience, it certainly doesn't hurt to have reliable customer service available for whenever the need may arise.
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For online platforms, websites give the user options and availability of the stock he wishes for, across all the platforms available. If he places an order, it gets stored in a database. After the confirmation of the trading account and payments, the order gets forwarded and the user gets his stock, in the form of money, transferred to his trading account.