Whatever happens on a stock exchange and no matter how much influence computers, algorithms and high frequency trading may have, human nature will always have an important role to play. Typically, human nature becomes more important when momentum is changing and there is excitement or panic in the air. It would seem wise to try and understand this mass psychology or group thinking which is often referred to by investors as the madness of crowds.
It depends. 24/7 support is essential to some investors, while others may be completely fine using online chat during regular market hours or receiving an email back within one business day. That said, most investors neglect to think about a market crisis like a flash crash. In our experience, it certainly doesn't hurt to have reliable customer service available for whenever the need may arise.
To make comparisons between companies, sectors and markets a little easier, there are a number of mathematical models used. The most common and often the most helpful is the P/E ratio. The Price to Earnings ratio takes the share price and is divided by the earnings per share. It is possible to calculate this using past earnings, projected future earnings and with all sorts of moving averages ;-) Therefore, this is one number that it is vital for any investor to know and understand.
However, it might be best to not become too much of a market "expert". Some of the most famous and successful investors of all time, such as Peter Lynch, the famed manager of the huge Fidelity Magellan fund. He suggested that looking for clues in normal life is a great way to find opportunities. Lynch used to closely follow the shopping habits of his wife to see what brands people were buying. He believed that most people working professionally on the NYSE lived in a bubble.
The trading products you can purchase using these platforms can include stocks, commodities, derivatives, bonds etc. which can be traded between the traders on the stock market with intermediates such as investment banks, stock exchanges, brokers and market makers. A communication network is set-up between the various intermediates and the traders, which facilitates proper execution of the whole system.