It depends. 24/7 support is essential to some investors, while others may be completely fine using online chat during regular market hours or receiving an email back within one business day. That said, most investors neglect to think about a market crisis like a flash crash. In our experience, it certainly doesn't hurt to have reliable customer service available for whenever the need may arise.
Before making your first investment, take the time to learn the basics about the stock market and the individual securities composing the market. There is an old adage: It is not a stock market, but a market of stocks. Unless you are purchasing an exchange traded fund (ETF), your focus will be upon individual securities, rather than the market as a whole. There are few times when every stock moves in the same direction; even when the averages fall by 100 points or more, the securities of some companies will go higher in price.

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When selecting a new online broker, the first step is to read reviews and see what features matter most to you. Are low-cost trade commissions most important? What about customer service, the trading platform, mobile app, investment research, ease of use, or education? With many brokers specializing in different areas, it is crucial to evaluate all categories by reading full-length broker reviews.
Normally a broker will offer their customers a branded trading platform that’s more or less unique to that individual broker, but there are also independent platforms that can connect to multiple brokers. An independent platform can be a good choice for the experienced trader, while using a broker’s own platform is the easiest way to get started for beginners.
Schwab is a full-service investment firm which offers services and technology to everyone from self-directed active traders to people who want the guidance of a financial advisor. It has a wide variety of platforms from which to choose, as well as full banking capabilities. It is, however, Schwab’s ETF screener on the StreetSmart Edge platform that will capture the attention of ETF investors. The StreetSmart Edge ETF screener has over 150 criteria that can combine fundamental, technical, and third party data. The ETF screener is extremely customizable and your criteria combinations can be saved for future re-use. Schwab’s news and research offerings overall were also among the deepest of all the brokerages we reviewed, sealing up this category for the industry giant.
A broker is simply a licensed person through whom you can buy and sell these stocks. When you use an online platform, it essentially acts as an online broker. If someone wants to buy any product, he can contact a brokerage service. They would place an order and let him know the market price of the product. If the investor is interested, they would include a commission for themselves and process the order forward. If the user wishes to buy stock, the broker would forward his order to a stock exchange, which would approximately take 3 days to complete including the money exchange between the broker and the investor.
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